Our Willow Charcoal Powder is a quality product and beautiful to use.

Powdered Charcoal is a super fine, 100% pure, artist-quality charcoal. It is extra soft, intensely black and surprisingly sparkly. It is also good to know it has come from sustainable source.

• You have 14 calendar days to return an item from the date you received it, should you not be happy with your order.
• To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging with the receipt or proof of purchase.
• Postage costs incurred in returning the item are to be paid by the customer.
• Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund by PayPal (or original method of payment) of the original purchase price. You will receive the credit within a certain amount of days, depending on PayPal or your card issuer's policies.

• All our prices include UK postage and packaging for Mainland UK.
• If ordering from outside Mainland UK, please Contact Us for prices and shipping costs.
• Confirmation of your order will be sent out on placement of your order.
• All orders are processed within 2-3 business days.
• Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days.
• Please allow additional days in transit for delivery. 
• If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

The price includes VAT charged at 20%.